How to Choose Professional Carpet Cleaning Services
Do they have any special education for this type of work? Our technicians hold many certifications and we continue to hone our skill by certifying our staff through the Institute of Inspection Cleaning Restoration Certification (IICRC). This is something you should always watch for and which helps assure that you will get the latest cleaning technology applied to your job.
How are their References? We've seen many unqualified people in this field. Our competition may have some experience and even some training in what we do but, would anyone actually recommend them? A Cleaner Carpet Cleaner is proud of its reputation. We encourage our customers to tell us about their experience in dealing with us and then post these comments on our Testimonials page. We encourage you to check these out.
What does Customer Service Mean to Them? Our goal is to provide you with an exceptional experience. One way for us to be sure we're doing our job to your expectations is to maintain communication with you throughout the job. You can expect us to show up on time as well as looking and being professional throughout the experience.
What's the Guarantee? What good is all this talk about ‘how good we are’ if we didn't stand behind our work? If you're not ompletely satisfied with the work we did and are willing to give us another chance, we will make every effort to repair the situation and make things right. Otherwise, we offer a complete refund up to $1000.
Do they charge a fair market price? We certainly want you to feel that you received a good deal for your money. However, a cheap price often means cheap workmanship. We'll do our best to give you the top value for your money spent. But, keep in mind that for us to offer the best service, we had to invest in the best equipment, staff and education.
What's the Quality of the Products Used? Using the wrong or inadequate product can cause damage to your floors or fabrics. We will discuss with you what we use to obtain the desired affect while using products you feel are safe for your environment.
What Type of Equipment Do You Use? A Cleaner Carpet Cleaner uses state-of-the-art equipment for today's market. We will discuss with you what equipment we plan on using. We want to be sure you get the desired results without leaving any undesirable affects (i.e. over wetting your carpet or leaving sticky residue behind.)
